01Profile

Mike Cilla·Austin, TX·People Operations

I build people functions that actually work.

My work sits at the intersection of People Operations, workforce analytics, organizational design, and HR technology. I've spent my career looking at organizations from different sides of the table — operating inside them, advising them, building products and services for them, teaching about them — and now leading the systems that help them scale.

Fig. 1.1 — At a glance
EducationM.S. I/O PsychologySan Jose State University
CredentialSHRM-CP
ExperienceStartup to enterpriseOperator · Advisor · Builder · Educator
BaseAustin, TX
Current explorationLeadership OS ↗A free methodology for leaders working with AI
02Selected work

The work,
in brief.

Startups, mid-market companies, and large enterprise — I came into HR through behavioral science and have spent most of my career where people strategy meets operational infrastructure.

2.1
Signature
Built a People Operations function from scratch
Designed and staffed a multi-pillar team spanning HR operations, systems and data, analytics, and strategic planning. The goal was a function with enough structure to run consistently — not one that depended on any one person to hold it together.
2.2
Led a full-cycle HRIS implementation
Took a system from selection through go-live, stabilization, and optimization. Spent a lot of time on the unglamorous parts — data governance, position architecture, the layers that determine whether a new system improves anything at all.
2.3
Built workforce analytics programs that got used
Started from scratch a few times. The version that worked was less about the tools and more about the decisions leaders needed to make — and building backward from there.
2.4
Advised senior leaders on org design and workforce decisions
At Juul Labs and since, a meaningful part of the job has been helping executives think through restructuring, headcount, and organizational structure. That work is mostly listening, asking good questions, and knowing which data is relevant to the decision at hand.
2.5
Signature
Worked both sides of the HR technology table
Built and sold assessment products and managed services on the vendor side — Global HR Research, Namely, a startup of my own — then bought, implemented, and governed the same category of systems as the customer. Knowing how the product gets made changes how you buy it. And vice versa.
03Point of view

Most organizations that struggle with change — new technology, rapid growth, leadership transitions — aren't struggling because of strategy. They're struggling because the underlying people systems aren't solid enough to absorb it.That's usually where the real work is.

On HR as a discipline
The most effective HR teams I've worked with operate more like systems than service desks.
Clear ownership, consistent service delivery, data people trust. Getting there is most of the work — and it's harder than it sounds.
On technology and AI
Most technology problems are data or process problems in disguise.
New tools don't fix bad data, unclear ownership, or a process that was already broken. It's worth slowing down to ask what problem you're solving before picking a platform.
On people analytics
Analytics becomes valuable when it helps someone make a better decision.
I've built reporting functions that looked like analytics programs and learned the difference the hard way. The question I ask now: what decision does this support? If there's no answer, the analysis isn't ready yet.
On building People functions
A function that only works because of who's running it isn't a function yet.
I've inherited a few of those and built a few of those. The goal is always a structure the systems and the team can carry — not just the person at the top.
04Capabilities

What I'm
good at.

Three domains, twenty entries — the short version of a long career.

Operating values:
Individuality · Openness · Efficacy · Winning · Humility
+ Sense of humor

A — Strategic leadershipOperating models, org design, workforce planning, executive advisory
4.01
Organizational design
Structure, role architecture, span of control, CoE models
4.02
Workforce strategy
Planning, scenario modeling, capability frameworks
4.03
Executive advisory
C-suite and senior leadership partnership on people decisions
4.04
HR operating models
CoE design, service delivery architecture, governance
4.05
HR PMO
Portfolio governance, business case development, prioritization
4.06
People & org strategy
Transformation planning, structural change management
B — Analytics & technologyAnalytics, HRIS, data architecture, AI and workforce systems
4.07
Workforce analytics
Retention, flight risk, pipeline, and workforce intelligence
4.08
HR technology leadership
HRIS strategy, implementation, optimization, portfolio management
4.09
Data architecture
Data governance, quality standards, integration strategy
4.10
Analytics infrastructure
Enabling self-service, building toward predictive capability
4.11
Technology strategy
Build vs. buy, vendor evaluation, integration architecture
4.12
AI & workforce
Operating models, capability design, readiness frameworks
C — Foundations & perspectiveBehavioral science, operations, teaching, and the vendor-side view
4.13
I/O psychology
Behavioral science, assessment design, talent selection, engagement
4.14
HR operations
Scalable service delivery, SLA frameworks, operational excellence
4.15
Learning & development
Program design, capability development, manager effectiveness
4.16
Talent acquisition
TA strategy, ATS architecture, recruiting operations
4.17
HRBP leadership
Executive partnership, org change, performance programs
4.18
Data storytelling
Executive communication, visual standards, insight-driven narrative
4.19
Assessment design
Pre-employment and personality assessment — built, validated, brought to market
4.20
Vendor & commercial perspective
Both sides of HR technology — product, service delivery, sales, and the buying decision
05Career

Multiple sides of the same problem.

Not a straight line — a repeated movement between vantage points. Each mode added another way of seeing how organizations work.

OperatedPeople functions inside companies — a 50-person agency to a 2,200-employee health system
StudiedI/O Psychology — research, assessment, behavioral science; published, then applied
BuiltAn assessment startup, an assessment division, a managed-services practice, two CoEs
AdvisedExecutives, startups, and client organizations — from inside, outside, and the vendor side
TaughtFour years of adjunct psychology instruction; leadership development at Electronic Arts
ScaledJuul's hypergrowth and contraction; Central Health's build from 3 to 13 across four pillars

The chronology — expand any row

2023 — Central HealthTravis County Healthcare District VP, People Operations, Planning & Systems — HR service delivery, systems and data, workforce analytics, and strategic planning supporting ~2,200 employees across a multi-entity public health system.
Leadership scope
  • Designed and built the CoE structure, team, and operating model
  • Led full-cycle enterprise HRIS implementation through go-live and optimization
  • Built workforce analytics capability from concept to operational program
  • Drove strategic planning, business case development, and governance design
Strategic focus
  • Workforce strategy in a complex, multi-entity public sector environment
  • HR technology portfolio management and integration architecture
  • Organizational design and executive advisory
  • Analytical infrastructure that supports leadership decision-making
Promoted: Enterprise Sr. Director, HR Strategy & Analytics → VP (Dec 2024)
Leadership scope
  • Built HR Strategy & Insights function from the ground up
  • Owned people data programs across comp, performance, succession, and org design
  • Supported geographic expansion and multiple major restructures
HRBP scope
  • Field Sales, Marketing, Strategy, Consumer Insights, and DTC
  • Executive-level partnership on org design and talent decisions
  • Delivered people analytics to senior and VP-level audiences
Scope
  • Built practice infrastructure: case management, SLAs, SOPs, knowledge base
  • Advised clients on compliance, policy, ER, performance, and leave administration
  • Managed a multi-million dollar client portfolio across HRIS, benefits, and payroll
Context
  • Early-stage practice at a venture-backed HR technology company
  • Operating at the intersection of technology platform and advisory service
2014 — 16 Victory MarketingAgency · ~50 employees HR Director — built the entire people function from scratch: took the company off a PEO, selected and implemented its first HRIS, secured benefits, audited compliance, and designed a competency-based performance system.
2012 — 14 Global HR ResearchPre-employment screening BPO Talent Acquisition & Assessment Manager — built a new pre-employment assessment division from feasibility study to board presentation to market launch, owning the full commercial lifecycle from demo through account management.
Built & advised
  • Co-founded Talentology — a game-based personality assessment startup, VC-backed through the Plug & Play accelerator
  • HR advisor to GasPedal, Javelin Networks, and Interviewed (acquired by Indeed)
Taught
  • Adjunct instructor at FGCU and Heritage — upper-level psychology electives and an applied-psychology capstone
  • L&D consultant at Electronic Arts — MBA-style program design for high-potential senior managers at an 8,000-employee corporate university
08Open questions

Questions I keep
returning to.

The areas of the most sustained thinking — the ones that eventually led somewhere.

8.1
Leadership reflection
How leaders develop self-awareness over time — not from assessments, but from sustained attention to their own patterns. What makes that kind of reflection possible, and what makes it stick.
8.2
Leadership operating systems
Every leader runs on a set of principles, tendencies, defaults, and blind spots. The interesting work is making that model explicit — and seeing what changes once it is.
8.3
AI-augmented development
What happens when an AI system accumulates longitudinal context about how someone thinks and decides — not as surveillance, but as a reflection partner. I've been running this experiment on myself for three years.
8.4
Continuous vs. episodic development
Most leadership development is episodic — a workshop, an assessment, a coaching engagement. The open question is what continuous development looks like, and whether AI changes the answer.
8.5
Decision making under ambiguity
The lived experience of making consequential decisions without enough information — and what separates the people who do it well from the people who just do it fast.
Where this led

Some of these questions stopped being abstract. Leadership OS is the one I built something around — putting the AI-augmented development question in front of other people, not just running it on myself.

Explore Leadership OS ↗
09Beyond the work
Mike Cilla
Fig. 9.1 — The author
Drummer — 30 years and counting

Started playing at 13 and never stopped. Drumming is the longest continuous practice of my life, and the one that taught me the most about timing, listening, and working within a structure. There's something about holding a rhythm for other people that translates directly to how I think about operational leadership.

Gardener and hobbyist landscaper

Austin has a way of humbling you in the garden — the heat, the clay soil, the cedar. I've spent a lot of weekends figuring it out anyway. There's something satisfying about work that asks you to think in seasons rather than quarters, where the feedback loop is honest and unhurried.

Film and television

I gravitate toward writing-driven work — the kind where you notice the craft in retrospect, when a line lands in the third act that was planted in the first.

Austin, TX

Moved here for a career opportunity and stayed on purpose. Married, no kids. Good food, great music, and a city that still has the texture of a place in the middle of becoming something.

10Connect

Let's talk about what's next.

Happy to connect if you're working through something in People Operations, thinking about HR technology, or just want to compare notes on any of the above.

The views, opinions, and content expressed on this site are solely my own and do not represent the positions, strategies, or opinions of any current or former employer. All information is intended to represent my individual professional profile and perspectives.